Orders placed on our website for in stock items before 10AM CT will leave our building the same day. We operate in office from 7:30AM - 3PM CT, Monday - Friday. Orders for in stock items placed after 10AM CT may still be eligible to leave our building same day, but we cannot make any promises as to if they will.

Please keep in mind that certain holidays may affect this commitment. If you have any questions, please email us at support@ksmetals.com or call us at 1-773-586-8503.

After your order is placed, you will receive UPS/USPS tracking information to update you on the status of where your order is located. In some cases, UPS/USPS tracking information will update about 24-48 hours after pickup from our facility. If you upgraded your purchase to expedited shipping, please keep in mind that your order is likely moving faster than that what the courier is reporting.

If you have any questions, please email us at support@ksmetals.com or call us at 1-773-586-8503.

We know that in many cases, you needed your materials yesterday. We work diligently to make sure your order leaves our building quickly, but sometimes shipping couriers do not move as fast. If you notice your package isn't moving as quickly as you would have hoped through your tracking information, please email us at support@ksmetals.com or call us at 1-773-586-8503.

We will do our best to accomodate any requests and work with you on a solution.

Since the turnaround times for shipping out of our building is lightning quick, changing or cancelling an order can be a challenging circumstance.

We recommend emailing support@ksmetals.com or calling us QUICKLY if you have a change or cancellation that needs to be made. If emailing, please provide a subject line of "CHANGE ORDER/CANCEL ORDER" with your order number.

We cannot guarantee we can fix every order before it ships, but we will do our best during work hours.