Frequently Asked Questions

What we consider a damage product: The structural integrity has been compromised from the original composition of how the product was made. This would include bends or cracks in the material. (I.E. a brass tube that is cracked or a copper sheet/strip that has a significant bend in it)

Note: An aesthetic or visual look is not considered damage. If you would like to know what all of our products are described as, please see the material alloys & specifications page.

In the case of your order arriving damaged, please contact support@ksmetals.com with pictures of the damaged materials / products and the packaging it arrived in. (Boxes, Envelopes, etc) Please include your KSM Order # (e.x. KSM-1001)

Once we receive the pictures, we will review them and notify you about next steps towards replacing the product. Please give us within 1 business day to respond to your initial notice.

We do not charge any restocking fee or shipping fee if you receive a damaged order. 

*In the case of damaged products, please keep in mind that the material that is being manufactured comes unpolished and any water soluble manufacturing lubricant can be washed off using dish soap. Anything of this nature or the nature of a slight bend in material that can be easily bent back to be used as intended, will likely not qualify for a replacement. If there are any minor instances, please still allow us to review it as we do want to make sure you are receiving the highest quality product that we have lived up to for over 75 years.

Please find our entire return/refund policy here: K&S Return/Refund Policy

You have 30 calendar days from the day you received your order to notify us by emailing support@ksmetals.com. Please include your KSM Order # (e.x. KSM-1001)

Once we receive the products at our facility - we will review the contents and make sure they are eligible for return and refund. If they are eligible (no damages or missing items), we will process the refund to your original payment method. 

Note: It is the customer's responsibility to ship the product back to our facility and incur any of the shipping charges for unwanted products or anything ordered incorrectly by the customer. 

*There is a 25% restocking fee for returning any unwanted products or any incorrect product that was mistakenly ordered incorrectly by the customer. 

**If shipping was charged, we do not refund the shipping cost.

All Returns should be addressed to:

K&S Precision Metals
ATTN: RSK
6911 W 59th St.
Chicago, IL 60638

*If you would like to include any tracking information back to us via email, it is appreciated but not required.

Please find our entire return/refund policy here: K&S Return/Refund Policy

We have an amazing team who strives to bring quality and care to every single order they pack and prepare, but sometimes we do make mistakes. We appreciate your grace and we also have a solution if there is ever a situation that this takes place.

If there is a case of missing or wrong products, please contact support@ksmetals.com with pictures provided of the items you did receive. We will review the situation and let you know the next steps to correct your order.

Please include your KSM order # in the email. (e.x. KSM-1001)

Please find our entire return/refund policy here: K&S Return/Refund Policy

Orders placed on our website for in stock items before 10AM CT will leave our building the same day. We operate in office from 7:30AM - 3PM CT, Monday - Friday. Orders for in stock items placed after 10AM CT may still be eligible to leave our building same day, but we cannot make any promises as to if they will.

Please keep in mind that certain holidays may affect this commitment. If you have any questions, please email us at support@ksmetals.com or call us at 1-773-586-8503. 

Please find our entire shipping policy here: K&S Shipping Policy

Standard Shipping Domestic Orders: Our Default shipping method is UPS. In the event you are using a PO Box, we will ship via USPS.

During checkout, you may also select your shipping carrier based on their expedited service for non-standard shipping orders. 

Please find our entire shipping policy here: K&S Shipping Policy

If you are shipping to the contiguous 48 United States, standard shipping is FREE when a purchase is over $40. This does not apply to any expedited shipping, Alaska, Hawaii, or any U.S. territories. 

Please make sure that the selected shipping method shows as "Standard" and there is no cost when you are checking out. 

Please find our entire shipping policy here: K&S Shipping Policy

Yes. We offer expedited shipping via UPS and USPS. Please select your desired method at checkout. 

Please find our entire shipping policy here: K&S Shipping Policy